Return Policy
All returns must be accompanied by a RMA number and made within 7 days of receipt of shipment. Any returns received after 7 days will receive a store credit only. No return and refund after 14 days of receipt of shipment. Returns without prior authorization/ RMA number will not be accepted and refunded.

RMA Number No returns will be accepted without a RMA (Return Merchandise Authorization) number. Call 1-626-333-1298 or Email to sales@mppetsuppy.com for RMA number.

Merchandise Conditions All Item(s) must be unused, unwashed, and in the same condition as received, and must have all tags attached
Return Procedures:
-Include the original Invoice or Packing slip.
-Include the RMA#, must be visible on the shipping box. Please do not write -onto the merchandise packaging.
-Wrap item(s) securely in either our shipping container or one similar and tape closed.
-For your protection, we recommend that you get a receipt from shipper/mailer and insure your package for the amount of the value




Shipping Policy
$10.95 for collapsible houses, $11.95 for large collapsible houses, $29.95 for cottages and $49.95 for Wooden houses.
All orders will be shipped with FedEx Ground / USPS First Class Mail and other delivery are upon request only. It will takes about 5 to 7 business days to arrive.

$22.00 Shipping and Handling to Canada on collapsible houses

$33.00 Shipping and Handling to International on collapsible house







Damaged Goods Policy
If an item is damaged through shipping, we will gladly replace it provided you furnish us with information from the carrier documenting the damage. Simply send back the damaged merchandise, along with the documentation from the carrier and we will send you the same merchandise back at no extra charge as quickly as possible.